Help Center
Search FAQs or contact support
No results found. Try a different search.
How do I log in?
Use the login page and continue with Discord or Google, or log in with email/password if you created a password account.
If you get stuck in a login loop, try clearing cookies for this site and retrying.
Can I link multiple login methods to one account?
Yes. After signing in, go to the account linking page to connect Discord and Google to the same account.
What do templates change in my server?
Templates can create and configure categories, channels, and roles based on the template design.
The exact results depend on your server settings and Discord permission constraints.
Why did my build fail?
Most build failures are caused by missing bot permissions or role hierarchy conflicts.
Ensure the bot is in your server and has permissions to manage channels and roles, and that the bot’s highest role is above roles it needs to manage.
Do you offer refunds?
No. All template purchases are final and non-refundable due to instant digital access.
See the full policy: Refund Policy.
I have a billing issue — what should I do?
Open a support ticket with as much detail as possible (template name, time of purchase, and any error message).
How do you handle my data?
We store only what we need to provide the service (account identifiers, email if provided, purchases, and build/support history).
See the Privacy Policy for more details.
Contact Support
You need to be logged in to open a ticket.
Read our legal and policy pages.